Field service problem board
- Industry
- HVAC, cleaning and field service
- Platform
- Add-on for Jobber, Housecall Pro or ServiceTitan
- Product type
- Add-on
SSarah flagged No heat, unassignedProblem · Now
DDaniel updated Running 90 min lateProblem · 10:15
AAmira updated Capacitor missingProblem · 11:00
CChris completed Finished, not invoicedProblem · Today
- Open by type
- Urgent2
- Late2
- Parts1
Introduction
An HVAC company with 18 technicians runs about 60 jobs a day on Jobber. On a normal day, Jobber handles it well. On a bad day, an urgent no-heat call, two late technicians and a missing part all happen before 10am.
Those problems live in the dispatcher's head, on sticky notes and in text messages. The problem board puts them in one place, each with an owner, without replacing Jobber.
The bad day the software cannot see
Urgent calls wait while the dispatcher works out who is qualified, nearby and actually free.
When a technician runs late, three or four customers are affected, and nobody tells them until they call to complain.
Finished jobs sometimes never get invoiced because a photo or a signature is missing. That is money already earned, sitting on the table.
What we would build
- One problem board. Every exception in one list, sorted by urgency: unassigned calls, late jobs, missing parts, unbilled work.
- An owner for every problem. Each item gets a person, a deadline and a record of what was done.
- Automatic late notices. Customers affected by a delay get an updated arrival window by text.
- Unbilled job check. Every morning, finished jobs without an invoice are flagged with what is missing.
Inside the field service problem board.
Those problems live in the dispatcher's head, on sticky notes and in text messages. The problem board puts them in one place, each with an owner, without replacing Jobber.
- One problem board
- An owner for every problem
- Automatic late notices
- Unbilled job check
Concept screen · sample data
Technical decisions
- Your platform stays in charge. Jobs, customers and invoices stay in Jobber, Housecall Pro or ServiceTitan. The add-on reads them and writes back only what you approve.
- Access checked first. We confirm what your plan's API allows before agreeing a price.
- Built for the dispatcher's screen. One wide screen, keyboard shortcuts and no clutter.
What should change after launch
Before
- Problems tracked on sticky notes and texts
- Customers learn about delays when they call
- Unbilled jobs found weeks later
- No record of how problems were solved
After
- Every problem on one board with an owner
- Late notices sent automatically
- Unbilled jobs flagged every morning
- A weekly report on what went wrong and why
Try the demo
This part is working software with sample data. Click around.
What this means for hvac, cleaning and field service
You do not need to switch platforms to fix your worst days. If your field service software handles the normal work but not the exceptions, an add-on like this is the cheapest way to close the gap.
Typical timeline: 6 to 10 weeks. Price: Business system, from $10,000.
Concept build: this page shows what Myriah would build for this kind of business. Screens use sample data, the story describes a typical business rather than a named client, and numbers are targets, not results.